Refund & Cancellation Policy

VIP Weekly renews every seven days until canceled. Sign in, open the account menu, choose Manage VIP billing, and cancel through the secure Stripe customer portal. Cancellation is effective at the end of the current paid billing period. Access remains available through that date, and no further weekly renewal will be charged.

Except where required by law, canceling does not automatically refund a charge that has already completed. We will review requests involving duplicate charges, unauthorized transactions, a documented inability to access paid service caused by our systems, or another basis required by law. Contact support promptly after discovering a billing problem.

Coin purchases are generally final once delivered to the account. Coins that have already been spent are not refundable except where required by law. We will review missing coin deliveries, duplicate purchases, unauthorized transactions, and technical errors. Promotional and reward coins have no cash value and are not refundable.

Approved refunds are returned to the original payment method through Stripe. Bank processing times vary. We do not issue cash refunds or transfer a refund to a different account or payment method.

Please give us an opportunity to investigate a suspected billing error. Nothing in this policy limits rights to dispute an unauthorized or incorrect charge with your payment provider or rights that cannot be waived under applicable law.

Before public launch, this section will list a monitored billing-support email, the operating legal entity, and a mailing address. A request should include the account email, purchase date, item purchased, and a description of the problem—never send a complete card number or password.